Head of Customer Success

London, England, United Kingdom · Customer Success

Description

At some companies you can feel the momentum building. People are engaged, they're approaching their work with energy, enthusiasm and resilience. Being part of the organisation becomes part of your own identity.

At others, it feels impossible to get everyone pulling in the same direction. People lose sight of the company's purpose, they start looking out only for themselves – or elsewhere for new opportunities.

We started Peakon to help companies around the world build better workplaces. Where employees know they're listened to, managers learn from their own decisions and develop as leaders, and entire organisations see a step-change in what they can achieve.

Trust and transparency guide everything we do. At Peakon you’ll find a transparent salary model, unlimited vacation, minimal hierarchy, and maximum freedom to develop and execute your own ideas. Our style of collaboration is based on honesty and friendship, and we always love making new friends…


WHO YOU ARE

You know the importance of a company’s culture, and you believe you know what it takes to create great places to work. As a manager within the Customer Success team you will lead a group of Customer Success Managers through their daily roles, be the first point of contact for accounts in need and drive the business performance of your team.

You will interact daily with HR leaders, company executives and managers to help realise their engagement strategies and build long term relationships with the customers in your portfolio.

You are not afraid of hard work and building processes for the long-term and understand balancing individual needs alongside the businesses. You will lead a creative, dynamic and fun team of customer success managers. You love training and helping people be better than they were day in day out.

You will be working with a product that people love, and a team who know how to balance structured processes with the desire to meet customers’ unique needs. We see this reflected in our customer NPS of above 60, and a transactional NPS for our onboarding experience of above 90.


RESPONSIBILITIES


Requirements

Our ideal candidate

Benefits

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