Customer Support Specialist (German speaking)

London, England, United Kingdom · Customer Success · 6+18F TBH28

Description

At some companies you can feel the momentum building. People are engaged, they're approaching their work with energy, enthusiasm and resilience. Being part of the organisation becomes part of your own identity.

At others, it feels impossible to get everyone pulling in the same direction. People lose sight of the company's purpose, they start looking out only for themselves – or elsewhere for new opportunities.

We started Peakon to help companies around the world build better workplaces. Where employees know they're listened to, managers learn from their own decisions and develop as leaders, and entire organisations see a step-change in what they can achieve.

Trust and transparency guide everything we do. At Peakon you’ll find a transparent salary model, unlimited vacation, minimal hierarchy, and maximum freedom to develop and execute your own ideas. Our style of collaboration is based on honesty and friendship, and we always love making new friends…


ABOUT YOU:

As a Customer Support Specialist, you’ll provide quality service, training and technical assistance to Peakon clients. You’ll educate our clients on product features and/or additional services to meet their needs. You’ll answer client questions, resolve client issues and ultimately be the main source of customer and technical support for a global audience.

You will have the opportunity to actively monitor support queues and work with your team to achieve key metrics and targets, including response times and satisfaction scores. You will partner across various departments to raise awareness of customer praise, pain points and struggles.


RESPONSIBILITIES:


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