Director of Customer Success, US

New York, United States · Customer Success

Description

Who We Are

We believe that we can radically change the world of work. We hear from our customers every day that when an organization understands itself better it can create more fulfilling jobs, and grow in ways never before imagined.

Enterprises big and small trust our products to provide visibility and clarity in areas once characterized by hearsay and uncertainty. With the insights delivered by Peakon, these organizations become more agile, responsive, and able to make the changes and investments that their employees care about most.

We’re in the business of creating great places to work, so it should be no surprise that this is our highest priority at Peakon. With ambitions as big as ours, we see individual growth and development as the key strategy for growing our business.

Trust and transparency guide everything we do here. You’ll find an open salary model, unlimited vacation, minimal hierarchy, and maximum freedom to develop and execute your own ideas. Our style of collaboration is based on honesty and friendship, and we always love making new friends...

Who You Are

You know the importance of a company’s culture, and you believe you know what it takes to create great places to work. As a senior manager within the Customer Success team, you will lead a group of CS managers through their daily roles, be the first point of contact for accounts in need and drive the business performance of your team.

You will lead a creative, dynamic and fun team of customer success managers. You will interact daily with HR leaders, company executives and managers to help realize their engagement strategies and build long term relationships with the customers in your portfolio.

You will be working with a product that people love, and a team who know how to balance structured processes with the desire to meet customers’ unique needs. We see this reflected in our customer NPS of above 60, and a transactional NPS for our onboarding experience of above 90.

Responsibilities:


Requirements

Benefits

Apply for this job