Customer Success Manager

New York, United States · Customer Success

Description

We started Peakon because of two main reasons:

A) We truly believe that engaged people are the root cause of long-term success.

Through building companies for more than a decade we have seen both good and bad examples of this in practice. In the same period we’ve experienced how intelligent use of data has transformed how we understand our customers. And on the contrary, observed how far the approach to understanding our employees was lacking, hence the initial idea of Peakon.


B) We wanted to create a company we actually wanted to work for.

An ambitious and aspirational place to develop yourself, your career and the people around you. This ambition naturally included working with people that you want to work with. Starting with four friends, we set the bar high, then we kept it there ever since!


Trust and transparency guide everything we do here. You’ll find an open salary model, unlimited vacation, minimal hierarchy, and maximum freedom to develop and execute your own ideas. Our style of collaboration is based on honesty and friendship, and we always love making new friends...


ABOUT YOU:


You know the importance of a company’s culture, and you believe you can help to create great places to work. As a Customer Success Manager you will lead implementations of Peakon and maintain deep, ongoing, relationships with a wide range of organisations.


You will work with HR leaders, company executives and managers to gain a detailed understanding of how the customer’s organisation works, what success looks like to their key stakeholders, and the resources required to reach these goals.


You will manage the launch of the company’s first Peakon survey, demonstrate how leaders throughout the organisation can act on the feedback and analysis provided by the platform, and guide the company on an ongoing basis over further survey rounds. In doing so, you’ll play a key role in building a management culture of listening and improvement through a data-driven approach.


RESPONSIBILITIES:

Requirements

Benefits

Apply for this job